We continue to automate and improve business systems. I’ve spent my whole career improving business efficiency. Each time we do so, we mostly disrupt lower level service jobs and now some medium level professional jobs. We do this because making a business more efficient, effective, and cost competitive keeps that business ahead of its competition.
The recent article by CIO Insight “How Repetitive Tasks Waste $1.8 Trillion” made me consider the consequences, both bad and good. That $1.8 Trillion amounts to a lot of people’s jobs. The downside is elimination will be the elimination of jobs. I once recall discussing how we were going to put in telephonic automation for the service desk when someone said “you know, we just fired 300+ people.” We observed about 30 seconds of silence, swallowed hard, and then finished our task of designing the solution. It was going to happen regardless as most of their competitors had already eliminated large human level 1 service desks. Now we are observing the impact of readily available cloud wiping out many small and medium data center and application support people’s jobs. I’m certainly not against cloud solutions. IoT, Mobile, and SaaS solutions all stem from basic cloud capability and are creating NEW job markets and careers.
Jobs are both a way wage along with an identity for most of us, so I take it personally and seriously. I’ve done both the laying off of people and been laid off. Neither is fun. After I had to lay off my staff, I was physically ill and just thinking about it gives me the chills. I was able to get the best of them lined up with new job opportunities. No one wants to be told they are no longer needed and can be discarded.
To the positive, people can be moved to new jobs. The best companies work with their people to find them jobs that can help the company grow. As individuals, we all need to be on the look out for the possibility we’ll be disrupted by new technologies. There is no job that is immune entirely. Hands on trades people are probably the least susceptible, but even they must learn new skills constantly to stay employed. If you are in job that can be digitized, you need to start planning how to adapt. Your job will be under threat inevitably.
Companies are not social employment agencies and I don’t advocate socialism. I think it is in their best interest to be part of the community, since ultimately it is the community who consumes from them and makes them successful. Companies in capitalistic market that must out compete each other and to do so must make money for the owners / stockholders. In addition, if a company does not continue to move forward ahead of its competition, it will fail and NO ONE will be working for that company.
In the end, the march of improvement and technology is inevitable part of human history. Stopping progress is neither possible or wise. We can and should think about how to do it humanely by recognizing the impact and helping those impacted find ways to be productive members of society. We can use it wisely to improve our conditions as a planet and as human beings.